We're an AWS Launch Partner for Service Management Connectors for ServiceNow

We're so proud to have been named as a Launch Partner for AWS Service Management Connector for ServiceNow at AWS re:Invent this week, the annual global gathering in Las Vegas.

What is Service Management Connector?

AWS’s Service Management Connector for ServiceNow  enables ServiceNow end users to provision, manage, and operate AWS resources natively from ServiceNow. This means users have access to pre-approved, secure, and governed AWS resources through AWS Service Catalog as well as execute automation playbooks through AWS Systems Manager, amongst many other capabilities.

What's our role?

Cloudsoft assists AWS with the installation and customisation of its Service Management Connector for ServiceNow – the fourth iteration of the product – and is also working with AWS on a Connector for JIRA environments. This includes tying in with new and existing workflows as well as assisting with creating custom views and tables. AWS Service Management Connector benefits from high adoption levels, supporting millions of resources per year for global telecoms, aviation, and oil and gas organisations.

AWS approached Cloudsoft to be a launch partner for its Service Management Connector for ServiceNow as the company had a breadth of experience in supporting several global and highly regulated organisations to reduce their complex IT estates. As such, we're very familiar with creating the connectors needed for ServiceNow and JIRA.

MaSonya Scott, Principal Specialist / Product Management - AWS Service Management Connectors commented: “Having worked with the team and getting to grips with the highly skilled work Cloudsoft provides for its wider client base from both a technical and strategic perspective, we were impressed with the deep domain expertise they held.”

Ross Gray, CEO of Cloudsoft, said: “The ability to streamline and integrate cloud provisioning with IT service management platforms is a must. Given the volume of resources that big enterprise organisations must process every day, requires a robust connector to establish and maintain the link between the two. The AWS Service Management Connector for ServiceNow does just that. Being involved and named as a launch partner will particularly boost our business and we are proud to have been called upon by AWS to support this as well as support their customers during the installation process.

“In addition to the technical support we provide to AWS and its customers, the consulting aspect of our business also means we have the expertise internally to counsel organisations internationally as they adopt more AWS services and are seeking insight into how to better manage their estates with AWS management and governance, including Service Catalog and Configurations. We anticipate this engagement will continue to grow as we support AWS’s future enhancements to the Connector which will directly contribute to the further growth of Cloudsoft.”

A bit about us

Cloudsoft helps businesses reduce complexity around IT through software and consulting services business strands. AMP is a Gartner-recognised Digital Platform Conductor tool designed for companies with complex hybrid IT environments to help them strategically manage critical applications and ensure continual resilience. Through our consulting services arm, Tempo, we support clients on a faster journey through digital transformation by exploiting the benefits of the public cloud.