We’re an AWS Launch Partner for AWS Service Management Connector for Atlassian’s Jira Service Management Cloud

We are proud to announce that we are a Launch Partner for the AWS Service Management Connector for Atlassian’s Jira Service Management Cloud. 

This follows on from Cloudsoft’s involvement as a Launch Partner for the AWS Service Management Connector for ServiceNow in 2021.

What is AWS Service Management Connector for Jira Service Management Cloud?

AWS’ Service Management Connector helps to align enterprise’s cloud operations with your existing IT Service Management (ITSM) tooling. This helps to accelerate cloud adoption by simplifying cloud provisioning, operations and resource management and providing oversight of AWS services, in addition to streamlining ITSM governance. 

The AWS Service Management Connector for Atlassian's Jira Service Management Cloud enables users to provision, manage, and operate AWS resources natively through Atlassian's Jira Service Management. Using the Connector for Jira Service Management Cloud improves the efficiency of Service Management governance and oversight for AWS resources and services.

- Amazon Web Services.

Vicky Glynn, Cloudsoft’s Head of Fusion, said: “It’s always a pleasure to partner on launching new services with AWS. The Connector for Jira Service Management Cloud will enable enterprises to rapidly scale their cloud adoption, providing the governance they need and simplifying operations.”

What does the Connector enable?

The Connector for Jira Service Management Cloud enables role-specific tasks for Jira users. The Connector has been built with a focus on efficiency, self-service and governance and aligns with industry best practices such as ITIL®.

The features described below minimise direct access to the AWS console and simplify product requests and operational actions for Jira Service Management Cloud users:

Administrators can:

• Provide pre-approved, secured, and governed AWS resources to end-users through AWS Service Catalog.
• Configure synchronisation and associate Jira projects for AWS Security Hub integration.
• Configure incident resolution behaviour and associate Jira projects for AWS Systems Manager Incident Manager.

End users can:

• Browse, request, and provision pre-secured AWS solutions.
• View, update, and resolve AWS Security Hub findings as Jira issues.
• View and resolve incidents affecting AWS-hosted applications through AWS Systems Manager Incident Manager.

Read the documentation here.

About Cloudsoft Fusion

Cloudsoft Fusion is a trusted AWS development partner, with unrivalled cloud and third party integration and connectivity experience.

Want to learn more about how our skilled engineers can enable greater interoperability between your public cloud environments and leading strategic ITSM software, like ServiceNow or Atlassian?