5 reasons why application automation is a no-brainer ITSM initiative
In these challenging times, your digital capabilities are under pressure like never before. But digital transformation and complexity come hand in hand.
Volatility, uncertainty, complexity, and ambiguity (collectively known as VUCA in ITIL 4 guidance) within the business environment will never go away. The days of long term planning are long gone, and organisations now need to become more agile and resilient. This means that, on the one hand, they need to be able to move quickly, flexibly, and decisively to support changes. On the other, they need to be able to anticipate, prepare for, respond to, and adapt to both incremental changes and sudden disruptions from an external perspective.
Automate where possible
The answer lies in the ITIL 4 guiding principle of ‘automate where possible’. Here are our top 5 reasons why application automation is a no-brainer ITSM initiative:
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