Senior AWS Cloud Support Engineer

About the role

We are looking for an experienced hands-on senior cloud support engineer. You will focus on supporting and improving customer systems in AWS, working closely with customers and with other Cloudsoft engineers. This will include incident response (including break-fix, postmortems and remediation), continual improvement of Cloudsoft’s internal processes, and advice & assistance for customers to avoid future incidents. This work will include being on-call during out-of-hours support, as part of the support rota. But also this is a great opportunity to build knowledge and work with customers who are using a wide variety of technologies and AWS services.

Cloudsoft Tempo customers range from small start-ups to large financial services firms and everything in between, so you’ll get the opportunity to constantly learn and develop your skills to support our growing client-lists’ needs. See some of our recent customer projects here. 

Cloudsoft culture’s is underpinned by our core values; 

• We Wow Customers
• We Take Pride
• We Give Kudos
• We Do It Right
• We Do It Together

We encourage applications from candidates from underrepresented backgrounds. Remote and part-time working will be considered.

Your skills

You should have experience supporting production systems in AWS environments. You should be comfortable interacting directly with customers, have good communication skills, and be comfortable working with clients on calls and in written English.

Expertise in several of the following areas is highly desirable:

• Operating and managing production cloud applications.
• Incident response, including on-call experience.
• AWS certification (Associate level or higher), but there will also be opportunities to gain (further) certification.
• Automation, scripting in bash and PowerShell, and configuration management tools such as Ansible, Puppet, Chef and SaltStack.
• Sys admin experience (Windows and/or Linux)
• Basic (or higher) database administration experience
• DevOps experience: culture, processes and tools.
• Infrastructure as code, such as Terraform or CloudFormation.
• CI/CD pipelines.
• Serverless, Kubernetes/ECS, and traditional application stacks.
• Programming languages and/or scripting languages.

The candidate must be UK based or willing to relocate. We may consider visa sponsorship if required and all prerequisites are met.