GARTNER REPORT: WHY BUSINESS LEADERS DON'T CARE ABOUT THE COST OF DOWNTIME
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According to Gartner, "organizations need to start using metrics that are aligned with their leadership’s leading performance indicators and matter to their organizations, such as customer experiences, revenue impacted, cost increases or safety issues that can arise as a result of outages."
Gartner, Why Business Leaders Don’t Care About the Cost of Downtime, 9 April 2019, Mark Jaggers, David Gregory