Revolutionise Your Operations: Keeping the Lights on without the On-Call Burden

Keeping the lights on (KTLO) refers to the essential everyday tasks required to ensure a network or tech infrastructure is operational and runs smoothly. All too often, this requires someone to be available around the clock to maintain, monitor and troubleshoot to help prevent and quickly fix issues that might arise. 

It’s no secret that being on call isn’t engineers' favourite thing in the world. Often involving trying to trace fixes in runbooks, being on-call often spells little more than lots of stress just to keep the wheels turning. 

Efforts can be made to make being on-call less burdensome. Working to eradicate unactionable alerts, creating and storing well-documented runbooks that can be easily found in an emergency, and consolidating alert platforms are all ways to reduce the associated stresses.

The issue is, that none of these things solve the root issue - people don’t enjoy being on-call.

Introducing auto-remediation:

It almost sounds too good to be true, but self-healing systems are already here! 

With the power to monitor, display, and auto-remediate issues, it’s possible to keep the lights on without having to work your engineers through the night. 

Auto-remediation can seem like magic, so let’s break down how it works into three key steps:

1) Automated Detection

Monitoring tools are set up to continuously observe the performance and health of the software application or system.

2) Immediate Response

When a potential issue is detected, the auto-remediation system takes immediate action based on predefined rules, runbooks and scripts.

3) Self-Healing

The system attempts to resolve the problem on its own by following a set of predetermined steps.

Sounds great right? Implementing auto-remediation has wide-ranging benefits, helping your organisation to grow and scale with speed and efficiency.

Here are some benefits your organisation will see once auto-remediation is ingrained into your reliability processes:

1) Reduced On-Call Burden

Since the auto-remediation system handles many routine issues without human intervention, software engineers don't need to be on-call as much!

2) Faster Recovery

In cases where manual intervention is still required, the auto-remediation system can provide valuable information and context to the software engineers.

3) Continuous Improvement

Over time, the auto-remediation system can learn from past incidents and refine its response strategies. This iterative learning process can make the system even more effective at identifying and resolving issues.

With advanced automation software, like Cloudsoft AMP, pesky alerts that consistently demand burning the midnight oil can be managed and fixed without an engineer having to ever get out of bed. 

Spanning across the entirety of your digital estate, no matter how complex, Cloudsoft AMP’s orchestration and auto-remediation abilities have the potential to truly revolutionise how you keep the lights on, helping you to retain key workers, stave off burnout, and cut into that omnipresent toil load! 

See auto-remediation in action! 

Interested to learn more about what auto-remediation within complex digital environments can look like? 

We’ve produced a demo of Cloudsoft AMP showcasing its auto-remediation processes to give you an insight into how it can help boost the reliability of your digital estate. 

From using auto-remediation to cut MTTR, reducing the toil load of SRE teams, and promoting slicker more efficient operations, Cloudsoft AMP’s automation capabilities are ready to help you keep the lights on with less burden on your staff.