It was a huge pleasure to be invited on to episode 42 of ITSM Crowd to discuss “Cloud for Service Managers”. At Cloudsoft we migrate, run and evolve applications in the cloud which means we are engaged with ITSM all the time. Also, In my past five years of “doing cloud” with organizations ranging from startups to the United Nations, I’ve seen a missing piece in the people and process part of cloud: where’s the Cloud Service Delivery Manager?
What’s in the podcast?
On this live podcast, Claire Agutter of ITSM Zone and I discussed some cloud definitions, including public cloud, private cloud and hybrid cloud. Along the way, I explained some of the benefits of cloud adoption, and also some of the areas to look out for. No BS 🙂
We then moved on to discuss the impact of cloud on the service management role. I totally see a role developing for Cloud Service Delivery Managers. These are people accountable for the service management side of cloud (and there’s a lot!) who can help organisations to get the best from their cloud while still keeping an eye on areas like security, availability and cost. I also provided some great tips on where to get started if you’re currently a service delivery manager who wants to learn more.
Want to learn more? Check out these free Cloudsoft resources:
If you’re a Cloud Service Delivery Manager using ServiceNow, check out the Connector, a brand new Cloudsoft ITSM service to help you consume AWS
If you’re thinking about moving/migrating to the cloud, check out a free, in-depth five-part blog series on A Practical Guide to Understanding the 6Rs for Migrating to AWS
For a concise presentation on A Practical Guide to Cloud for Grownups that explains what a future Cloud Service Delivery Manager role might look like.
Also from AWS, mentioned on the podcast:
Check out Well-Architected Fitz on Twitter
You can watch the episode below, and if you’ve got any questions that you’d like to ask the panel members then contact us on Twitter using #ITSMCrowd.